Twinkle Kids Terms & Conditions and Safety Statement

When you make a booking with Twinkle Kids, you confirm that you have read, understood and agreed to the following Terms & Conditions.

If you have any questions, please contact us at info@twinklekids.ie.

 

BOOKINGS & PAYMENTS

  • All places are allocated on a first-come, first-served basis and are secured only upon receipt of full payment.

  • Term bookings are non-refundable and cannot be rescheduled or transferred.

  • Drop-in sessions require a minimum of 72 hours’ notice for cancellations.

    • Less than 72 hours’ notice: the session is forfeited and no refund or reschedule will be issued.

    • More than 72 hours’ notice: we will endeavour to offer a reschedule or refund where possible, but this is not guaranteed.

  • Missed classes (for any reason, including illness, holidays or personal commitments) cannot be credited, refunded or carried forward.

OUTDOOR NATURE PLAY WORKSHOPS

  • Sessions take place fully outdoors. Please dress appropriately for all weather conditions (waterproofs, coats, hats, wellies, sun hats, sunscreen etc. as appropriate).

  • A parent/guardian must accompany and actively supervise their child at all times.

  • Please take all rubbish home with you, including nappies and wipes.

  • Parents/guardians must inform Twinkle Kids in advance of any allergies, medical conditions, additional needs or relevant information.

  • Sessions begin promptly at the scheduled start time and run for approximately 75 minutes.

Weather Policy

  • In the event of an official weather warning for the relevant county, the session will be cancelled and a rescheduled class will be offered. Refunds will not be issued.

  • Irish weather can be unpredictable. If conditions become unsafe (e.g. high winds, lightning, extreme weather), the session may be shortened or cancelled following a dynamic risk assessment by the class leader.

  • If a session must end early due to safety concerns, refunds will not be issued, but we will endeavour to facilitate a reschedule where possible.

SAFETY NOTICE

Twinkle Kids promotes rich, sensory and nature-based play experiences. This may include the use of natural and loose materials such as sand, gravel, compost, water, leaves and small parts.

Parents/guardians are responsible for supervising their child at all times to ensure materials are used safely and not ingested.

All allergies or sensitivities must be declared at the time of booking.

PHOTO & RECORDING POLICY

  • You may take photos of your own child only.

  • No photos or recordings of other children are permitted.

  • If sharing images online, please ensure no other children are visible unless you have explicit permission from their parent/guardian.

ILLNESS POLICY

To protect the wellbeing of all families and staff, please do not attend if you or your child are unwell.

This includes (but is not limited to):

  • Fever within the previous 24 hours

  • Vomiting or diarrhoea within the previous 48 hours

  • Persistent heavy nasal discharge

  • Discharging eyes

  • Any contagious illness

Twinkle Kids reserves the right to ask a family to leave a session if a child appears unwell.

Missed sessions due to illness are non-refundable and cannot be rescheduled.

CANCELLATION BY TWINKLE KIDS

Twinkle Kids reserves the right to cancel or reschedule sessions due to unforeseen circumstances, including but not limited to instructor illness, low enrolment, venue issues or safety concerns.

Where possible, a rescheduled session or credit will be offered. If this is not feasible, a refund for the cancelled session will be provided.

LIABILITY

While every effort is made to ensure a safe and carefully prepared environment, participation in Twinkle Kids sessions is at your own risk.

Twinkle Kids, its staff and facilitators shall not be held liable for any injury, loss or damage sustained during participation, except where such liability cannot be excluded by law.

Parents/guardians are responsible for the supervision and behaviour of their child at all times during sessions.

Katie Fu (Twinkle Kids) holds:

  • Public Liability Insurance

  • Garda Vetting

  • A Degree in Early Childhood Education

  • Paediatric First Aid Certification

  • Membership of Early Childhood Ireland

 

Twinkle Kids Safety Statement

Twinkle Kids is committed to providing a safe, nurturing and inclusive environment for all children.

We believe that:

  1. The welfare and safety of every child attending our service is our highest priority.

  2. Our safeguarding practices reflect national policy and legislation and are reviewed regularly.

  3. Our procedures are guided by:

    • Children First: National Guidance for the Protection and Welfare of Children

    • Tusla’s Child Safeguarding: A Guide for Policy, Procedure and Practice

    • The United Nations Convention on the Rights of the Child

    • The Children First Act 2015

    • The Child Care Act 1991

    • The Protections for Persons Reporting Child Abuse Act 1998

    • The National Vetting Bureau Act 2012

  4. All children have the right to be treated with dignity, respect and fairness, regardless of background or ability.

  5. All staff and volunteers are expected to conduct themselves in accordance with our safeguarding principles and professional standards at all times.

Designated Liaison Person (DLP):
Katie Clarke